contact-support-using-SHG-headsetWhy is Poly leaving the market, and how does that impact me?

Poly has announced it will no longer manufacture or support its specialty dispatch communications equipment since critical components for some of the legacy products are no longer available. This means customers relying on their headsets, cords, and accessories may face supply shortages, unsupported products, and increased downtime. For organizations dispatch centers such as 911, military or aviation, this creates real operational risk. SHGTM provides a stable, U.S. based alternative with guaranteed availability and long-term product support.

Why should I consider SHG as my replacement provider?

SHG has nearly four decades of heritage in critical communications, serving the U.S. Army, DoD, first responders, and call centers. Unlike many vendors, we don’t just make audio devices we engineer communication endpoints that meet strict government standards. Our products deliver:

  • 99.96% reliability rate (industry average defect is 28–32%).
  • Compliance with NDAA Section 889, TAA, and DoD memorandum on Collaboration Peripherals in Secure Spaces.
  • Live U.S.-based support

We’re an American-owned and operated company with proven performance in the most demanding environments.

What products will be available?

SHG S D200 – DECT Cordless PTT Headset Adapter
Wireless DECT PTT; analog & USB; Level C; FIPS 140-2 AES-256.
Replacement for Poly CA22CD

SHG S D145-PTT/AMP – PTT AMP Cable (6-wire)
PL/QD ↔ PJ7 with in-line PTT; amplifier; tested 1M+ cycles.
Replacement for Poly SHS 1890-15

SHG S D145-PTT – PTT Cable (6-wire)
Commercial grade PL/QD ↔ PJ7 with rugged PTT.
Replacement for Poly SHS 1890 Series

SHG S D144-AMP – AMP Cable (4-wire)
QD ↔ PJ7 with mute & volume, controller/dispatch ready.
Replacement for Poly P10

When will these products be available?

They are available now. Tested and ready for shipping. Unlike other suppliers we don’t over promise on dates. We deliver.

Will SHG products integrate with my existing setup?

Yes. SHG provides both custom and standard solutions for all major headset and communication platforms. We manufacture a wide range of headsets, connection cords, push-to-talk devices, and wireless DECT solutions. We have specifically designed a new set of products as superior replacement options to Poly. If you have specialized requirements, our engineering team can design and certify a fit-for-purpose solution.

How does SHG handle product reliability and warranty support?

Every SHG headset is built for mission-critical uptime. Our standard warranty covers 2 years on headsets cables and accessories

If something does go wrong, we offer same-day swap from stocked inventory so you never face extended downtime. We also run a refurbishment program that replaces worn parts, sanitizes, and fully tests units at a reduced cost.

What steps does SHG take to ensure compliance with government requirements?

All SHG products are:

  • NDAA Section 889 compliant (no restricted components).
  • TAA compliant
  • DoD memorandum on Collaboration Peripherals in Secure Spaces adherent for endpoint safety
  • We also conduct ongoing penetration testing and hackathons to validate protection against evolving threats. This is why the U.S. Army has selected us as their sole provider for headset endpoints.

I’m worried about availability since my old supplier is shutting down. Can SHG meet demand quickly?

Yes. Currently SHG guarantees order fulfillment within 30 days or less on existing products. For new products we will look to maintain that level of service. We maintain a robust U.S.based warehouse full of inventory so you’re never left waiting.

How can I transition from Poly products to SHG with minimal disruption?

We offer a step-by-step migration service:

  1. Dedicated transition support team
  2. Compatibility review of your current equipment.
  3. Product mapping — we identify direct SHG replacements or custom-engineered solutions.
  4. Fast-track delivery
  5. Onboarding support with live U.S. reps to help teams adjust seamlessly including onsite support if required
  6. Ongoing technical support for the life of the product

Our goal is to make the switch invisible to your frontline staff while upgrading reliability and compliance.

What makes SHG different from other headset companies still in the market?

Many remaining vendors focus on consumer or office-grade audio. SHG is different:

  • We specialize in critical communications — not general office headsets.
  • We are American-owned and operated, with all design, oversight, operations and support based in the U.S.
  • We back every product with same-day service and refurbishment programs that extend lifecycle and reduce total cost of ownership.

How do I know what product is right for me.

See the complete Poly Transition Guide at www.secureheadsets.com/poly or call 1-800-827-9715