Need a Repair? Start Your Repair Request Here.

Clear Choice Headsets offers different repair services depending upon the product purchased. We provide repair services for Poly/HP, Yealink, Jabra, Shokz, and EPOS products, but only if they were purchased directly from Clear Choice Headsets and are still under warranty.

As the exclusive distributor of Secure Headset Group® (SHG) products, Clear Choice Headsets offers repair services for SHG headsets regardless of purchase location or warranty status.

If your headset requires repair, please follow the instructions below to return your product:

  1. Complete the repair form below or call us at 847-298-8100 for further assistance.
  2. You will receive a confirmation email with your Return Authorization Number (RMA#).
  3. Print the email and include a copy of it in the return package. Keep one for your records.
  4. Use the return address provided in the email or cut out the shipping label and attach it to your box.
  5. Ship the item using a traceable service such as UPS, FedEX, DHL, etc.

Important Reminders:

  • Send only the defective part. Do not include power adapters or accessories.
  • If returning an amplifier, include all cords.
  • Do not return custom ear molds, as we are not responsible for them.

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